Solve complex incidents and ensure that our customers’ ECM environments continue to run smoothly.
Your role
As an Application Support Engineer at X-Center, you keep our customers working without disruption by investigating requests, resolving incidents, and delivering improvements in OpenText and SAP environments. You communicate directly with customers and colleagues, remaining calm under pressure.
You work on platforms including OpenText Content Server, Archive Center, and Extended ECM for SAP. Your main focus is support and application management, but there is also room to contribute to changes or projects when they align with your skills and ambitions.
What you bring
- Higher professional education in ICT (Associate or Bachelor’s) or equivalent experience and mindset.
- You have at least 1 year of relevant experience in application management or support.
- Bring basic knowledge of SAP and OpenText environments (such as Content Server, Archive Center, Extended ECM for SAP, SAP Document Archiving), or show motivation to develop this knowledge.
- You have broad IT interests, spanning infrastructure, scripting, and software development.
- You enjoy troubleshooting and getting to the root cause using logs, monitoring, and analysis.
- You take initiative, make decisions, and communicate clearly with customers.
- You speak and write Dutch and English fluently; French or German is a plus.
- Embrace variety, structure your work, and apply a healthy dose of common sense.
What you’ll do at X-Center
- You investigate and resolve support tickets in OpenText and SAP platforms.
- Execute changes, from small improvements to larger configuration updates, and prepare releases or patches.
- Proactively advise customers through health checks, version assessments, risk identification, and the formulation of improvement proposals.
- Collaborate with consultants and project teams when support issues impact broader projects or trigger changes.
- You document solutions, share knowledge, and work to improve the support process.
About X-Center – Where people are involved
At X-Center, we combine niche expertise with a people-focused approach. We value clarity, quality, and a practical approach. You get autonomy, but you’re never on your own. Through our Skills for Life philosophy, we invest in your development through mentorship, internal knowledge sessions, and certifications, so you can continue to grow both technically and personally.
You’ll work with colleagues who support one another, communicate directly, and build strong customer relationships.
- No unnecessary hierarchy, but real responsibility and trust
- Not a “resource”, but a specialist with a voice in the team and with customers
- No rigid career path, but freedom to deepen your skills and shape your own journey
What you get
- Competitive salary with a bonus structure
- Take on a varied role where you’ll handle everything from support tickets to improvements that make a real impact.
- Projects where your expertise matters and your contribution is visible
- 27 vacation days plus additional public holidays
- Mobility and home-office budget, plus laptop and phone
- Pension scheme via Nationale-Nederlanden
- Training budget, certifications, and a Skills for Life growth plan
- A high degree of freedom in how you work, with clear agreements and ownership
- Hybrid working and flexibility to manage your schedule smartly
- A contract for 32–40 hours per week
