Application Managed Services

Outsourcing Application Management for OpenText and SAP .

More stability, less downtime

Fewer incidents, faster resolution, and a more stable OpenText/SAP document management platform for your users.

Specialists on demand

Direct access to consultants who know the whole chain (SAP, OpenText, infrastructure, integrations) and can quickly identify the real root cause.

Proactive instead of reactive

With Signal monitoring, preventive health checks, and continuous analysis, many issues are detected and resolved before they become real problems.

Clear ownership

You get one partner and service delivery Manager for your OpenText and SAP document management platform.

Predictable costs and SLAs

Fixed agreements on scope, response times, and service levels (Bronze/Silver/Gold), so you can plan budget and capacity with confidence.

Room for your own team to focus

Your internal IT team can focus on projects and innovation instead of day-to-day Keep it Running and ad hoc support.

Improve user experience and adoption

Faster, more reliable applications, along with a professional support process, increase trust in the system and improve user satisfaction.

Ready for audits and the future

Documented processes, continuous improvements and regular reviews help you meet compliance demands and prepare your platform for future growth and new use cases.

What to expect from X-Center’s Application Managed Services

With X-Center Application Managed Services, you gain a complete team responsible for your OpenText and SAP document management platform. We handle incidents, changes, and problem analyses within clear SLAs, so you always know what to expect and who is responsible.

Your environment is daily managed by certified consultants who work with OpenText ECM, SAP document and data archiving, and integrations every day and understand the entire chain: infrastructure, integrations, technical components, business processes and the content lifecycle.

X Center OpenText SAP document management Augustus 2025 00140

Our services include:

With our Application Managed Services, you get a dedicated, certified team that runs and supports your OpenText and SAP document management/archiving platform under clear SLAs. Using proactive monitoring with Signal, we detect issues early, act fast, and keep your environment stable, secure, and compliant—so your teams can focus on business improvements instead of incidents.

Application Managed Services for OpenText and SAP document management
Outsourcing application management & outsourcing ECM support
SLA-based application support (Bronze, Silver, and Gold tiers)
24/7 Priority-1 incident support for mission-critical systems
Adavanced application monitoring with Signal
Health checks, performance optimisation and tuning
Service Delivery Manager as your single point of contact
End-to-end expertise across SAP and OpenText technical components, integrations, business processes and the content lifecycle.

Challenges when not outsourcing ECM Application Management .

Operations become reactive

When day-to-day support competes with other priorities, recurring disruptions and slowdowns can return even after fixes, impacting the user experience.

Continuity is vulnerable

Critical knowledge and routines can sit with a small group of people, making coverage and consistency harder when availability changes.

Limited end-to-end visibility

Without structured monitoring, reporting, and clear ownership across the full landscape (applications, integrations, and platform services), it’s harder to spot trends early and resolve issues quickly.

Less time for governance and improvement

Audit readiness, documentation, and lifecycle tasks (clean-up, retention, security tuning) can lag behind, while continuous firefighting reduces room for automation and business-driven enhancements.

Why you need proactive application management for SAP and OpenText

Managing OpenText and SAP document management solutions is more than keeping systems online; it requires specialised expertise, monitoring, governance, and continuous optimisation. Without it, organisations face recurring issues, instability, and compliance risks. Organisations need Application Managed Services when:

The platform is business-critical, and downtime affects core processes
Internal capacity or specialised ECM knowledge is limited
Recurring incidents persist without a root cause investigation
Predictable costs and response times are required
Auditors demand evidence of monitoring, retention, and controls

When OpenText and SAP content is too important for “best effort” and too specialised to manage internally, Application Managed Services for OpenText and SAP document management becomes essential.

X-Center, preferred partner for Managed Services for OpenText and SAP

X-Center is fully specialised in OpenText and SAP document management. Our consultants understand both the functional side and the technical chain. This ensures your platform remains stable, secure, and responsive as your organisation grows.

We provide more than incident resolution. With proactive monitoring, preventive health checks, and continuous optimisation, we help you avoid outages, improve performance, and reduce operational risk. The Signal monitoring solution offers profound insight into system health, trends, and bottlenecks, giving you greater predictability, fewer surprises, and more control over your ECM landscape.

How X-Center partners for outsourcing your Application Management

With SLA-based service levels and a dedicated Service Delivery Manager, X-Center becomes a long-term partner responsible for keeping your OpenText and SAP document management platform healthy, compliant, and future-ready. Your ECM solution works the way your business needs it to, every single day.

Intake & setup

We review your current landscape, align on SLAs and support expectations, select the service tier that fits your needs, and guide you through a smooth onboarding so everything is ready from day one.

Daily collaboration

Day to day, incidents, service requests, and changes are handled through a structured ticketing process with agreed response and resolution targets, while Signal continuously monitors health and performance to spot issues early.

Proactive care & improvement

We run regular health checks, clean-ups, and optimisations to keep your platform stable and efficient. You receive clear reports on incidents, trends, and capacity, and in service review meetings we track progress, agree improvement actions, and adjust the service as your needs evolve.

Application Managed Services .