You spend time and resources on the implementation of your OpenText solution. The go-live is near and you know that users will be heavily relying on the availability and performance of the platform. Once the project is done, the project team will be dismissed. If all goes well, the solution will be used more intensively over time and content will grow proportionally. This means, good housekeeping is key to keep your users happy and business flowing.

X-Center offers Managed Services which is an SLA based service to provide functional and technical support. Based in Maastricht and Prague our Managed Services Team will monitor your application environment and take the appropriate actions where needed, whilst you are running your core business.

Our engineers will be available to answer your questions, fix issues and make sure your application environment is kept healthy by conducting regular health checks and making sure the necessary fixes, patches and updates are installed.

X-Center offers the Application Managed Services for:

  • OpenText Archive Server
  • OpenText Content Server
  • OpenText Extended ECM
  • OpenText xStream / Streamserve
  • OpenText ICC/VIM

We propose two different services:

  • SLA insurance and incident solving: includes the intervention within SLA response time and the incident solving efforts, without additional costs.
  • SLA insurance: we guaranty our intervention within SLA response time. Incident solving efforts will be handled based on time and material.
managed services

Pro-active Application Monitoring

To maximize the prevention of serious application issues and to be able to solve issues pro-actively, we use our tailor-made application monitoring software xMon. Besides monitoring the technical performance of the environment, we frequently simulate the main, most used end-user actions: logon to the application, open, save, move and delete documents and perform search actions. The timings and results of these actions are instantly compared with the pre-set thresholds. Deviations out of the ordinary will be reported automatically to the support team for further investigation